Customer services

Our aim at Red21 is to make shopping for exceptional luxury gifts as simple and easy as possible, that's why we're constantly improving our services to you at Red21

Whether you are using us for the first time or are an established and valued client , we are at the end of the phone (0844 880 6400) 9am - 6:00 pm UK local time to give you professional advice on the gifts we offer and how to get the most out of the website.

Our promises to you;

Order online anytime day or night. We will invest in the best technology and staff to keep this site working properly we aim for zero percent downtime.
No quibble money back guarantee (see our returns policy and terms and conditions)
Free delivery on everything to mainland UK. Other than mainland UK, delivery charges will be scrutinised to ensure the most cost efficient postage rates.
Free gift wrapping on every purchase made
We are continually searching for new and exciting gifts; we add or review gifts every single day.
We only sell gifts where we are confident that the quality should meet your highest expectations.

We are committed to supplying you with high quality gifts but it isn't unheard of for items to be damaged in transit please therefore check items when delivered prior to signing for them to make sure everything is present and correct.

IMPORTANT CANCELLATION NOTICE

Under the consumer protection (Distance Selling - EU) regulations 2000, you have a statutory right to cancel your order and receive a full refund. This applies to any item or service you order apart from those clearly indicated as non-returnable on the gift pages and those involving personalisation. Cancellations should be made before an item is dispatched for information on returns please review our terms and conditions